Annual Maintenance Contracts

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Systems That Do Not Fail. Because We Do Not Let Them.

Your CCTV network, data center, FM200 fire suppression system and monitoring infrastructure are only as good as the maintenance behind them. Technocom's Annual Maintenance Contracts are built to ensure every critical system continues performing at full capacity, with zero blind spots and zero guesswork — backed by a dedicated team of 50+ engineers working 24/7.

We offer two contract tiers depending on the scope of your requirements. Both include built-in real-time alert systems (mobile alerts) that notify your team the moment something needs attention, whether it is a CCTV fault, a cooling deviation in your data center, or an FM200 trigger.

Comprehensive vs Non-Comprehensive AMC

Comprehensive AMC covers parts, labour and emergency callouts under one fixed contract. Non-Comprehensive covers labour and scheduled maintenance, with parts quoted separately. The right choice depends on the age and criticality of your infrastructure - our team will advise based on a site review.
Comprehensive AMC

Parts, labour and emergency callouts all covered under one contract.

  • CCTV and Surveillance systems
  •  Data Center hardware (UPS, CCU, monitoring)
  • FM200 fire suppression systems
  • Intruder alarm systems
  • Real-time SMS, call and email alerts
  • Best for: Data centers, banks, high-value commercial, government
Non-Comprehensive AMC

Labour and scheduled maintenance covered. Parts quoted separately.

  • Preventive maintenance visits on schedul
  • System health checks and reporting
  • Alert system monitoring
  • Emergency response (labour covered)
  • Parts quoted case-by-case when needed
  • Best for: Offices, retail, hospitality, newer infrastructure

Our Benefits

  • SIRA-certified maintenance engineers on every callout
  • Real-time SMS, call and email alerts the moment a fault is detected
  • Dedicated account manager and full service reports after every visit
What systems does your AMC cover?
We cover CCTV, data center hardware (UPS, cold control units), FM200 fire suppression, intruder alarm systems, access control and monitoring solutions. Network infrastructure AMC is available on request.

Comprehensive includes parts, labour and emergency callouts in a single fixed cost. Non-comprehensive covers labour and scheduled maintenance only, with parts quoted separately when required.

For comprehensive AMC clients, our target emergency response time is within 4 hours for Dubai and Abu Dhabi. For other Emirates, within 8 hours. Scheduled visits are agreed at contract signing.

Yes. Every maintenance visit includes a written service report covering work carried out, system status, and any recommendations for the facility manager or IT team.